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24.01.08 16:37

New recruits further boost customer service

New recruits help Pirantech to further burst customer service

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04.01.08 16:57

New Year, New website

We are proud to launch stage 1 of our new website!

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07.12.07 15:46

5th Annual Cornwall Sustainability Awards 2007

Newcomer to the Cornwall Sustainability Awards, Piran Technologies make it to the top three in two...

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ICT Support Services

What are they?

Our IT support services range from advice and consultancy to complete outsourcing of business ICT services.

What will it do for me?

All successful businesses depend on reliable computer systems. Maintaining the efficiency and productivity of your systems can be an expensive operation, especially if you need to directly employ IT personnel.

Outsourcing all or part of your IT support requirements provides a cost effective solution that enables you to focus on your core business and relax in the knowledge that your IT systems are in safe hands.

Whether you want to completely outsource your IT management or compliment your existing staff with additional support we can provide a solution that is tailored to meet your needs.

As part of your support contract with us you will be able to raise support calls via the phone or the web. These will be entered into our call tracking system that allows us and you to see exactly what we are doing on your behalf. Every action from the moment you report a problem to final resolution is at your fingertips via our online tracking system.

How do I get it?

We offer a totally free, no obligation systems analysis/review of your network. From this we generate a comprehensive report giving you complete visibility of your own systems and its strengths and weaknesses. Included in this are recommendations of best practice and advice you can use to better understand technology, allowing you to relax knowing the exact state of your systems.

Contact us now on 08450 345005 to arrange your review. It costs nothing, and could save you vast amounts of time and money.

Instant Support

Are looking for instant help or have a major issue that needs immediate attention?

 

Assuming you have internet access from the workstation/server that requires attention we can take control of the desktop in a few seconds (with your permission of course). This means we can fix problems under your supervision (you can see all actions made), and provide advice/recommendations over the phone. The software used uninstalls immediately upon completion of any work done.

 

If you need help right now...

 

Call our helpdesk on 0870 4321785

Give us a brief overview of the issues you have

Our helpdesk engineers will direct you to our support site and talk you through the process that allows us to securely connect to your machine

We will address the problem and keep you informed of the progress

You will be invoiced for the work in half hour increments